In the event of an outage, KV REMC works hard to restore power safely and efficiently.


To report electric power outages, please call 800-552-2622 or 219-733-2511.  You can also report an outage through your SmartHub account.  To enroll or log in to your SmartHub account, visit http://kvremc.com/smarthub

If you need to report a hazard or emergency, please call 800-552-2622 or 911.  The KV REMC 800 number is monitored 24/7.   


  • Check your circuit breakers or fuses, which are housed in the main panel box located inside or outside your home. The loss of power could be a tripped breaker or blown fuse. A tripped breaker can be reset by turning it all the way off and back on. Fuses should be replaced by a new fuse with the same amp rating.
  • Check your neighborhood to determine if the electricity is off in your entire area. This information is helpful when reporting the power outage.


  • Name on the KV REMC account
  • Location of outage
  • Account number
  • Telephone number
  • Other information, such as what time the power went off, prevailing weather conditions and local construction activity would help us locate and repair the problem as quickly as possible.

If you have life sustaining medical equipment in your home, please contact our office. A Medical Alert can be placed on your account once a doctor’s verification is provided. However, it should be noted that the unique circumstances surrounding the cause, restoration and duration of each power outage prevents Kankakee Valley REMC from guaranteeing consumers with life sustaining medical equipment uninterrupted electrical service or preferential restoration efforts.

Restoration plan

Outage Information

In the aftermath of a major storm or other event, we implement a service restoration plan which emphasizes safety and efficiency. Our first priority is safety. Repair crews are assigned to the most critical areas to make them safe for the general public. It is important to know that for the safety of our repair crews, efforts to restore electric service are suspended when conditions reach a level that is determined unsafe.

Our second priority is to restore power in the most efficient manner. After a thorough damage assessment has been completed, our repair crews will restore electrical service by repairing power lines that restore power in the shortest period of time to the largest number of customers possible. This occurs before our crews begin the more time-consuming task of restoring service to individual homes and businesses.

The following are service restoration priorities for your electric co-op:

  • Transmission lines — high voltage lines that move bulk electricity from a generating plant to a substation or between substations.
  • Substations — electrical facilities that contain equipment for switching or regulating the voltage of electricity. These lower the amount of electrical voltage from transmission lines so that the electricity can be transmitted through distribution lines.
  • Main distribution lines — the 7,200-volt lines that you see along roadways.
  • Tap lines — electric feeder lines with limited capacity that run from a main distribution line and serve small numbers of consumers.
  • Individual service — the line that runs from the pole transformer to the customer's electric meter.

We ask that you please remain patient in the event that your power is out following a major storm or event. Depending on the damage inflicted on the electric distribution system, your power could be out for an extended period of time. Please be assured that we will work around the clock to restore your power.

For your safety and the safety of our crews, please be aware of all service vehicles parked along roadways and service repair sites. In the event you have any outage questions or would like to report downed lines please notify our call center. Directing these questions to a service technician at a repair site will slow the restoration process and could also be dangerous. Please do not stop our repair vehicles on the road as this could create a safety hazard.

View Steps to Restoring Power Infographic

Generator safety

If you plan to use a portable generator, here are some important safety precautions:
  • Read all instructions carefully and follow the manufacturer's recommendations.
  • First, never run your generator indoors or in your garage. Generators should only be run in a well-ventilated area. Gasoline-powered generators produce carbon monoxide and the fumes can be deadly if there is not adequate ventilation.
  • Second, plug appliances directly into the generator using heavy duty, properly grounded extension cords.
  • Make sure that extension cords are not frayed or worn.
  • Limit the electrical load placed on the generator to no more than the recommended wattage.
  • Do not connect your power generator directly to your home's main fuse box or circuit panel.


  • Use the generator only when necessary.
  • Portable generators should not be connected to any of the utility power lines or house wiring unless the service is equipped with a double-throw switch properly installed by a licensed electrician. Generators that are not isolated or installed properly can feed back in to our lines and may cause serious injury to anyone coming in contact with those wires.
  • Turn the generator off at night while you sleep and when you are away from home.
  • If you have any questions about how to properly use a portable electric generator, contact the manufacturer or a licensed electrician for assistance.

Outage Faqs

Who do I call?

When you experience an outage, report it by calling your local customer service office. Rest assured that our outage recovery team will work as quickly as possible to restore electrical service.

Why are non-local utility vehicles working in the area?
Can I use a portable generator if I have one?
If I’m using a portable generator, what safety precautions should I take?
What should I do if I see a downed line?


Watch utility service vehicles on the roadways for your safety and theirs

During an outage we will have crews working on lines in your area. Many of these lines are along main roads and highways. For your safety and the safety of our crews, please drive slowly and be aware of our crew vehicles.

Why Did A Repair Vehicle Pass By My House Without Stopping?
Will I Be Compensated For My Power Being Out?
What if I have life sustaining medical equipment?
What should I do if I have a critical care patient living in my home?