Service Requests

You’re on the move, and we are here to help make your transition as easy as possible!

Start Electrical Service
at an Existing Location

Welcome to the neighborhood! You’ve got a lot to take care of, so we have made requesting utility service as easy as possible. Simply fill out the form below, provide the one-time membership fee, and a deposit*, and you’re all set!

Click here for more information, rules and regulations.

*Based on credit. You may not be required to pay a deposit.

Start your application here

Stop Electrical Service
at an Existing Location

If you’re moving out of our service territory, we hate to see you go! Fill out the form below, and we will get your service disconnected.

Start your application here

Street Address*
Business Name
Apt, Suite, Bldg.
Business Tax ID Number
Home Phone*
State / Providence / Region*
Mobile Phone
Postal / Zip Code*
Spouse Name
Spouse Home Phone
Mailing address different from service address?*
Spouse Mobile Phone
Service Start Date*
Landlord State
Landlord Name
Landlord Phone
Landlord Street Address
Landlord City
Landlord Apt, Suite, Bldg. (optional)

Members are automatically enrolled in Operation Round Up.

I would like to pay my bill by:

A one time $35.00 membership fee is required to receive service from Kankakee Valley REMC. A security deposit may also be required – based on a routine credit check. Your Social Security number is required for this credit check and serves as proof of identification to safeguard your account information. Due to the sensitive nature of this information, we do not accept your Social Security number through our website. One of our Customer Service Representatives will contact you at the phone number you provide to obtain this information. If you prefer not to provide your Social Security number, the maximum security deposit of $350.00 will be required before service is connected. A Kankakee Valley REMC Customer Service Representative will also contact you should there be any additional questions in establishing your account. You will be sent information that will need to be completed and returned to our office, along with any fees, within 14 days of the connection date. If the electric service is disconnected, all fees must be paid upfront before the service will be reconnected. YOU WILL RECEIVE 14  

DAYS TEMPORARY SERVICE ONLY. ALL FORMS AND FEES DUE MUST BE RECEIVED IN OUR OFFICE WITHIN THE 14 DAY PERIOD OR THE ELECTRIC SERVICE WILL BE TERMINATED. PLEASE DOWNLOAD AND READ THE RULES AND REGULATIONS FILE AT THE TOP OF THIS PAGE IMPORTANT - READ CAREFULLY: The Membership Application requires that you agree to be bound by the Kankakee Valley REMC Rules & Regulations that appear on this page. Your agreement is a condition of membership and creates a legal agreement between you (a single entity or person hereinafter referred to as Member) and Kankakee Valley REMC (Kankakee Valley REMC or Co-op) that governs the terms of delivery of your electric service. By selecting I Agree below or if you otherwise receive electric service from Kankakee Valley, you agree to be bound by the Kankakee Valley Rules & Regulations. If you do not agree to the Rules & Regulations, you may not be connected to Kankakee Valleys system or you may be disconnected.

Note: All fields with the asterisk (*) are required. Incomplete applications will not be processed. Information on this application will be used for the purpose of a credit check through Online Utility Exchange. Depending upon the results of your credit check, you may be required to pay a deposit in full, prior to electric service being connected.

Name on Account *
Customer Account Number
Last Four Digits of Soc. Security Number *
Home Phone *
Cell Phone
Work Phone

Disconnect Information

Person Requesting Disconnect
Requested Date of Disconnect

Kankakee Valley REMC strives to honor all disconnection dates requested; please allow up to three (3) working days to process your request.

Mail Final Bill To

If final mailing address is the same as the regular billing address for this account you may leave this blank. Forwarding addresses ensure that Kankakee Valley REMC is able to mail any future Capital Credit checks to previous members.

Street Address *
Apt, Suite, Bldg.
City *
State / Province / Region*
Postal / Zip Code*
Country *
Additional Comments

Prepay Account

As a new PREPAID member, no deposit is required. You will be required to pay the $35.00 Membership Fee, and you will be required to pay a minimum of $65.00 to activate a prepaid account. This amount will be applied toward future energy use.

You will not receive a monthly bill.

If you are an existing regular account member and wish to convert to a prepaid account, any deposit held will be applied toward any outstanding balance, any fees associated with starting a prepaid account and the purchase of future energy use.

A prepaid account will be subject to the Prepaid Residential Rate. This will be charged to the account as a daily fee.

Prepaid accounts are not eligible for payment arrangements

Any Energy Assistance or Trustee monies will be applied to the prepaid account once payment is received. Pledges will not be accepted to keep electricity on.

Electric service will be subject to immediate disconnection if at any time the account does not have a credit balance. If service is disconnected, to reactivate the account the member must pay, any outstanding balance, the minimum credit balance of $50.00 and a reconnect fee before service will be restored.

If a returned check or charge-back is received on the account, the amount of the check or charge-back and a return fee will be charged back to the member’s account immediately. If this causes the credit on the account to be exhausted, service will be disconnected within 24 hours.

Start your application here


If at any time, a prepaid member wants to convert the prepaid account back to a regular billed account; a deposit may be required based on twice the monthly average of the location.

Payments may be made in the office, over the phone, at our website or by mail.

Over the phone:
  • To inquire about your Prepaid Account, you may call us direct at 219-733-2511 or 1-800-552-2622. To make a payment by phone, please have your account number handy.
  • Login to your account at
  • Enter your account number and your password. Your initial password may be obtained by contacting our office.
  • This site will show your daily and average usage, the remaining balance on your account, and your notification settings.

If you have any questions, contact our office during business hours and a Customer Service Representative will gladly assist you.

First Name*
Middle Name
Last Name*


Select how you would like to receive your notifications. More than 1 may be selected. Please note that email notifications are free. Text & Voice Messages are $1.00 charge per month.

Primary Phone*
Secondary Phone
Phone Carrier*
Return Check Alert*
Payment Confirmation*
Service Connected*
Service Disconnected*
Low Balance Threshold*
Balance & Usage Alert*
High Usage Alert*
Pending Auto Disconnect*


Request for Electric Service Upgrade

If you would like to upgrade your existing electric service, please complete the Electric Service Upgrade Application. Once the application is completed, please either mail (PO Box 157, Wanatah 46390) or email it to

The application must be completed before we can process the serve upgrade request. Once the application is received, it will be sent to an engineer for processing. The engineer will then contact the member-consumer to discuss the rest of the service upgrade process.